BlindSaver Reviews

I've purchased from several internet blind companies, comparison shopped a few more, and for my money these guys were the the best. I ordered Levelor cellular shades, metal blinds, as well as Blindsaver's own roller shades.

The service was really impressive. I could not ask for more. In first purchase, I encountered some installation issues, they eventually transfered me to the company president, who himself was an installer in his earlier years. He offered some great tips and I was just so impressed with the support.

They've been my go to.

We filed a dispute charge with credit card company today. This is a crook company. Similar additional complaints on bbb. We echoed 2 previous negative reviews: manufacturing problem & horrid customer service people. Take a risk and suffer the consequences, as we did.

Ordered on December 3 online; had to chase up on December 6 with a phone call and turned out nothing had been in process over the previous 3 days! Were told the order was in production via email that same day and scheduled to ship on December 19. Followed up again with emaill on December 15 just to make sure; voila, there's been a delay shipping pushed to December 20. Fine, no problem. But on December 18 got an email stating the material was unavailable even though they had told us it was under production back on December 6 and then again on December 16, just 2 days prior to shipping. You cannot trust this company. Credit card charged half a month ago on the day the order was placed and then half a month later they tell you: manufacturer doesn't have the product!!??

Spoke to Remai the first time round on December 20 to ask to speak with a manager. She kept delaying us with a "i can't be bothered" attitude and then under our insistence on speaking with someone higher up, eventually she said: there's no one today. We asked incredulously: not even one single supervisor on duty? She said: No. All the while she gave the impression: you tell me what's wrong and then i will transfer you. She didn't even bother to look at the order details or our previous email communications with customer service after asking for order number. And then she asked: what's wrong with it? We said: if you didn't want to take a look at it, why did you ask for our order in the beginning when we asked to speak with a manager? We did ask for a manager to handle it from the very beginning. And if you didn't want to deal with our order, why are you asking what is wrong with it? What are you playing at? We demanded to speak with a manager repeatedly. Then while still in the conversation, she hung up. The call went dead. We called in a 2nd time right away and spoke with a different rep, who actually left her desk and went to look for a manager, unlike Remai, who didn't even PRETEND to look for one. But she came back the same answer: no manager present. We called in a 3rd time and it was Remai again and her explanation for sudden hangup was: the call was disconnected. Its up to you whether to believe her. We don't, given her attempts trying to brush us off and to prevent/delay us from speaking with someone higher up.

The first line cs agents do not have authority to do anything for you if something goes wrong. They defer that decision to one of the "managers". Good luck if you can actually speak to one. We only got a voice message after repeated attempts today. Even when we returned a voice message call, there's no manager available. "He went home" was the answer. No one accountable, in short.

I purchased the same blinds through both blindsaver and blinds.com. I’ve had consistent problems with the brand of blinds. Blindsaver has gone above and beyond to help me, blinds.com has not. The difference in service is particular notable because I bought blinds from the SAME manufacturer — so there is no reason that the repair process should be different except for the company’s willingness (or unwillingness) to speak for its customers. I may not purchase from this manufacturer again, but I will for sure purchase from blindsaver again!

I order 3 blinds from BlindSaver took a month to get the blinds. The color I ordered was Oak as I have always used oak color in blinds I really didn't think I needed order a sample.. Oak is Oak right? wrong! this is the lightest color oak I have ever seen. When I called I was told I could return at my cost plus a 35% restocking fee. So read the fine print if you are not happy you will pay an arm and leg to return.
Also the 2 inch blinds show a lot of light where the cords weave through so be aware of that if you have never had 2 inch blinds or pay the added cost for privacy slats
The faux wood in a wood grain color has a look of cheap plastic.The valance returns are too big even though I called for correct measurements. Shop local and save yourself a headache

I love my new blinds. They are easy to use, especially for people with shoulder surgery.

I am super happy with our Bali faux wooden blinds. They came very well packaged and they were easy to install.

We couldn't be more pleased with the Accordia Levolor 9/16" cellular blinds we purchased through Blindsaver. What a bargain! The cordless top-down bottom-up shades work well and look beautiful with no dangling cords. They're light-filtering, which allows privacy at night and plenty of natural daylight, but no glaring sun. They fit our five large windows perfectly--I smile nearly every time I walk into the room.

Blindsaver has AMAZING customer service, both in helping with the initial purchase, and in walking through a warranty situation with our Levolor blinds. Always courteous, always prompt, always communicating clearly, We are extremely impressed with the outstanding customer service!

DO NOT USE THIS COMPANY!!!

I ordered 9 shades from this company. ALL 9 came in the wrong size and/or the wrong shade material. Blindsaver refused to replace them with the correct blinds. I had to spend several hours over the next two weeks fighting with them over the phone and via email before they finally agreed to replace them.

When the replacements finally came 5 of them had the wrong lift system. I have attempted to have them replace those 5 with the correct blinds and even offer to pay the difference if they did not originally charge me for the correct lift system and they have refuses to replace them with the correct blinds that I ordered. And have asked me to pay over $1,000 to reorder.

NEVER USE BLINDSAVER!!!

good company, helped me fix my order, i would order from them again. i ordered the cheapest cellular blinds they had and they are good quality and actually do a good bit of insulation! price was reasonable (lowest for any cellular blinds anywhere i could find) and i was happy with the customer service i received. i would order from them again.

I have ordered Roller shades from Blind saver and I am extremely satisfied with the purchase. My Order was pushed a couple of days than expected date due to Holiday season but they made sure they addressed all my concerns whenever I called the customer care. Apart from that, I messed up with two of my window measurements and they have reordered/replaced it for free(More than 500 dollars). I was initially hesitant with custom blinds as I have to measure the windows and I wasn't sure if I was doing it right but I went ahead with the order and Roller shades in the home look fabulous. Thank you Blindsaver with the amazing price. The price was highly competitive and better than most of the corporate stores(Home Depot/Lowes/JCPenny).